{"id":2714,"date":"2015-10-02T21:04:36","date_gmt":"2015-10-02T21:04:36","guid":{"rendered":"https:\/\/qbytes.cloud\/?p=2714"},"modified":"2015-10-02T21:04:36","modified_gmt":"2015-10-02T21:04:36","slug":"update-fails-logs-are-unavailable-file-specified-by-766460e6-7587-54f1-e1be-794e5655c4a4-was-not-found","status":"publish","type":"post","link":"https:\/\/www.qbytes.cloud\/index.php\/2015\/10\/02\/update-fails-logs-are-unavailable-file-specified-by-766460e6-7587-54f1-e1be-794e5655c4a4-was-not-found\/","title":{"rendered":"Update fails, logs are unavailable: &#8220;File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 was not found&#8221;"},"content":{"rendered":"<p>The installation of micro-updates started from the Plesk home screen fails:<br \/>\nFailed to update Panel. You can send the update log to Parallels support to try fixing the issue. View the update log.<\/p>\n<p>Attempting to access the update log fails:<\/p>\n<p><strong>Error Internal error: File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 was not found Message File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 was not found File LogFile.php Line 36 Type Smb_Exception_NotFound<\/strong><\/p>\n<p>Cause<\/p>\n<p>The Plesk Installer has failed or was terminated.<br \/>\nWorkaround<\/p>\n<p>1) (Linux only) Remove the \/tmp\/psa-installer.lock file<\/p>\n<p>2) Remove stale records from the &#8216;psa.longtasks&#8217; and &#8216;psa.longtaskparams&#8217; tables:<\/p>\n<pre class=\"brush: bash; title: ; notranslate\" title=\"\">\nmysql -uadmin -p`cat \/etc\/psa\/.psa.shadow`\nmysql&gt; use psa;\nmysql&gt; begin;\nmysql&gt; DELETE longtasks, longtaskparams FROM longtasks INNER JOIN longtaskparams WHERE longtasks.type=&#039;panel-update&#039; AND longtaskparams.task_id=longtasks.id;\nmysql&gt; commit;\n\n<\/pre>\n<p>Install updates through Tools &#038; Settings > Updates and Upgrades or from the command-line <\/p>\n<pre class=\"brush: bash; title: ; notranslate\" title=\"\">\n# \/usr\/local\/psa\/admin\/bin\/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base\n<\/pre>\n<p>If the update fails again, Check you logs:<br \/>\n\/tmp\/autoinstaller3.log<br \/>\nc:\\ParallelsInstaller\\autoinstaller3.log<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The installation of micro-updates started from the Plesk home screen fails: Failed to update Panel. You can send the update log to Parallels support to try fixing the issue. View the update log. Attempting to access the update log fails: Error Internal error: File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 was not found Message File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 &#8230; <a title=\"Update fails, logs are unavailable: &#8220;File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 was not found&#8221;\" class=\"read-more\" href=\"https:\/\/www.qbytes.cloud\/index.php\/2015\/10\/02\/update-fails-logs-are-unavailable-file-specified-by-766460e6-7587-54f1-e1be-794e5655c4a4-was-not-found\/\" aria-label=\"Read more about Update fails, logs are unavailable: &#8220;File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 was not found&#8221;\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[86],"tags":[],"class_list":["post-2714","post","type-post","status-publish","format-standard","hentry","category-plesk"],"_links":{"self":[{"href":"https:\/\/www.qbytes.cloud\/index.php\/wp-json\/wp\/v2\/posts\/2714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qbytes.cloud\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qbytes.cloud\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qbytes.cloud\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qbytes.cloud\/index.php\/wp-json\/wp\/v2\/comments?post=2714"}],"version-history":[{"count":0,"href":"https:\/\/www.qbytes.cloud\/index.php\/wp-json\/wp\/v2\/posts\/2714\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.qbytes.cloud\/index.php\/wp-json\/wp\/v2\/media?parent=2714"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qbytes.cloud\/index.php\/wp-json\/wp\/v2\/categories?post=2714"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qbytes.cloud\/index.php\/wp-json\/wp\/v2\/tags?post=2714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}